10 Telephone Tips To Save Your Day

'RING... ....!!!' Phone are kept ringing and buzzing just like the bee in the hive. Sometimes we tend to take in so much call that we have forgotton the basic components of telephone etiiquette. Isn't this sound familiar?

I came across this article in Recruit Section about the important of communication with the customers through the phone. I extracted and added some of my personal experience into the telephone tips to save your day.

10 Telephone Tips

1. Always greet and identify your company, department, your name when answering.
2. Screen calles for the caller's name by asking: " Who's calling please?".
3. When talking to customers, call them by name, you will be more likely to remember it for the next time.
4. Know how you sound to others. The tone, manners, friendliness and vocal quality.
5. Always use the hold button if you must temporarily leave the phone.
6. Excuse yourself when leaving the line. Example "Could you give me a minute.".
7. Reassure the customer every 20 to 30 seconds that you have not forgotten him/her.
8. If you must do this more than twice, probably better to call back.
9. Listen and don't interrupt until the caller is finished with his/her thought.
10. Keep a notepad and pen by the phone for quick write up of notes.

A customer's first contact with your company is often through the telephone, so make sure it is a pleasant experience. I hope the telephone tips will help you in your coming daily work.

Enjoy and cheers!

-Chin Hwee-