Comic Strip

I had a very bad cough these few days. It's making me feel sick and very uncomfortable. Cough, cough and more cough. Maybe the song 'Bad Day by Daniel Powter' suit me right this moment.

The lyrics goes like that "You had a bad day, you're taking one down..."
So I should sing and reply "Yes I had a bad day, super bad day..."

But dont worry, here is another of my all-time favourite comic strip for you.



Read and enjoy it.
Cheers!

-Chin Hwee-

A Peek Of My Diary

I flip through my diary and saw this page.

It was on 1st Feb 08 on my way to work. I was feeling very down.
There was so much on my mind, I had no one to talk to.
Worst still it was raining heavily too. My heart sank even deeper.
Then I took a notebook and wrote it down while I was on the bus.

After writing it down, I felt so much better.
Learn to forget the tough times, but never forget what they taught you.

-Chin Hwee-

10 Telephone Tips To Save Your Day

'RING... ....!!!' Phone are kept ringing and buzzing just like the bee in the hive. Sometimes we tend to take in so much call that we have forgotton the basic components of telephone etiiquette. Isn't this sound familiar?

I came across this article in Recruit Section about the important of communication with the customers through the phone. I extracted and added some of my personal experience into the telephone tips to save your day.

10 Telephone Tips

1. Always greet and identify your company, department, your name when answering.
2. Screen calles for the caller's name by asking: " Who's calling please?".
3. When talking to customers, call them by name, you will be more likely to remember it for the next time.
4. Know how you sound to others. The tone, manners, friendliness and vocal quality.
5. Always use the hold button if you must temporarily leave the phone.
6. Excuse yourself when leaving the line. Example "Could you give me a minute.".
7. Reassure the customer every 20 to 30 seconds that you have not forgotten him/her.
8. If you must do this more than twice, probably better to call back.
9. Listen and don't interrupt until the caller is finished with his/her thought.
10. Keep a notepad and pen by the phone for quick write up of notes.

A customer's first contact with your company is often through the telephone, so make sure it is a pleasant experience. I hope the telephone tips will help you in your coming daily work.

Enjoy and cheers!

-Chin Hwee-

Comic Strip For Laugh

Feeling bored, feeling vexed?
Wondering how to start your day on a sunday?

Take a look at the comic strip that I taken from The Strait Times to begin with.
Just for laugh.



Let's not waste our precious relaxing sunday. Start by doing the little things you like to do or even spend time with your family and friends. There's lot more to it to be discovered.

Do enjoy and cheers!

-Chin Hwee-

I Carry Your Heart With Me

My first blog ever.
I love this poem and would love to share with you.

I am still waiting for it. Haha..

I Carry Your Heart With Me - EE Cumings

I carry your heart with me

(I carry it in my heart)

I am never without it

(Anywhere I go you go, my dear; and whatever is done by only me is your doing, my darling)

I fear no fate
(For you are my fate, my sweet)
I want no world

(For beautiful you are my world, my true)

And it's you are whatever a moon has always meant and whatever a sun will always sing is you

Here is the deepest secret nobody knows

(Here is the root of the root and bud of the bud and the sky of the sky of a tree called Life, which grows higher that soul can hope or mind can hide)

And this is wonder that's keeping the stars apart

I carry your heart

(I carry it in my heart)

Today is 14 Feb. I am here wishing you all a Happy Valentine's Day!

-Chin Hwee-